Contact Us
Important Travel Notice
Prior to traveling outside of your normal area of card use, be it domestic or foreign, please call Justice FCU at least 48 hours in advance at 800.550.5328 to let us know the dates and location(s) you will be visiting. If traveling over a weekend, please notify us by 4:30 PM (EST), the Friday before your departure. We will place a memo on your account, which will prevent your VISA Debit and Visa Credit Cards from possibly being blocked due to unusual activity in those locations.
by Phone
Member Service
Member Service Representatives are available Monday through Friday from 8:30 AM to 8:00 PM (EST) to answer any questions, conduct transactions on your account, or take applications by phone.
VISA® Debit & Credit Card Services
Member Service Representatives are available Monday through Friday from 8:30 AM to 8:00 PM (EST) to answer any questions, conduct transactions on your account, or take applications by phone.
| Toll-Free Phone: | 800.550.5328 |
| Local DC Area Phone: | 703.480.5300 |
| Fax: | 703.480.5400 |
VISA® Debit & Credit Card Services
| Debit Card PIN Change (24/7): | 844.810.7616 |
| Lost/Stolen/Disputes — Credit Card (24/7): | 866.820.3036 |
| Lost/Stolen/Disputes — Debit Card (24/7): | 888.918.7749 |
| Credit Card Balance Transfer: | 866.820.3036 |
| VISA Rewards Program: | 800.621.4112 |
| VISA TDD Line: | 800.221.7728 |
by Email
Secure Email Service
To communicate sensitive information with us, please use our Secure Email Service. Do not use standard email to transmit sensitive/personal information.
Standard Email
Please allow us up to (1) business day for a response to your email. Should you require more immediate assistance, please call a Justice Federal Member Service Representative at 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST).
To communicate sensitive information with us, please use our Secure Email Service. Do not use standard email to transmit sensitive/personal information.
Standard Email
| General Member Service: | jfcu@jfcu.org |
| Membership: | jfcumembership@jfcu.org |
| Card Services: | cservices@jfcu.org |
| Consumer Loans: | jfculending@jfcu.org |
| Mortgage: | mortgagee-support@jfcu.org |
| Human Resources: | hr@jfcu.org |
| Marketing: | emarketing@jfcu.org |
Please allow us up to (1) business day for a response to your email. Should you require more immediate assistance, please call a Justice Federal Member Service Representative at 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST).
by Mail
Main Address
Justice Federal Credit Union
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151
VISA Payments
Justice Federal Credit Union
PO Box 71050
Charlotte, NC 28272-1050
Please Note: If you are contacting us by mail, please allow 10 business days from receipt of your correspondence to receive a written response.
Mortgage Escalation Process
If you would like to contact us regarding any issues or concerns with your mortgage or home equity loan, please call 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST). Or, you may send correspondence to:
Justice Federal Credit Union
Attn: Collections Department
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151
