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ONLINE SUPPORT CENTER

Important Travel Notice:
Prior to traveling outside of your normal area of card use, be it domestic or foreign, please log in to Digital Banking to note the dates and location(s) you will be visiting. A travel memo will be immediately placed on your account which will prevent your VISA Debit and VISA Credit Cards from possibly being blocked due to unusual activity in those locations. You may also call us, at least 48 hours in advance, at 800.550.5328 to let us know the dates and location(s) you will be visiting. If traveling over a weekend, please notify us by 4:30 PM (EST), the Friday before your departure so we may note your cards accordingly.

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Phone

Member Service

Member Service Representatives are available Monday through Friday from 8:30 AM to 8:00 PM (EST) to answer any questions, conduct transactions on your account, or take applications by phone.


Toll-Free Phone: 800.550.5328

Local DC Area Phone: 703.480.5300

Fax: 703.480.5400


VISA® Debit & Credit Card Services


PIN Now — Credit Card (24/7): 800.631.3197

PIN Now — Debit Card (24/7): 866.985.2273

Lost/Stolen/Disputes — Credit Card (24/7): 866.820.3036

Lost/Stolen/Disputes — Debit Card (24/7): 888.918.7749

Credit Card Balance Transfer: 866.820.3036

VISA Rewards Program: 800.621.4112

VISA TDD Line: 800.221.7728

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Email

Secure Email

To communicate sensitive information with us, please use our Secure Email Service. Do not use standard email to transmit sensitive/personal information. secure email service


Standard Email


General Member Service: jfcu@jfcu.org

Membership: jfcumembership@jfcu.org

Card Services: cservices@jfcu.org

Consumer Loans: jfculending@jfcu.org

Mortgage: mortgagee-support@jfcu.org

Home Equity: homeequity@jfcu.org

Human Resources: DepartmH@jfcu.org

Marketing: emarketing@jfcu.org


Please allow us up to (1) business day for a response to your email. Should you require more immediate assistance, please call a Justice Federal Member Service Representative at 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST).

mail_outline

Mail

Mail Delivery

If you are contacting us by mail, please allow 10 business days from receipt of your correspondence to receive a written response.


Main Address

Justice Federal Credit Union
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151


VISA Payments

Justice Federal Credit Union
PO Box 71050
Charlotte, NC 28272-1050


Supervisory Committee 2022 - 2023

Andrew Gibson III
Lamonte D. Purdie
Robin A. Stark-Nutter
Angela Ting

The Supervisory Committee acts as a liaison between the membership and management of the Credit Union. In the event concerns are not addressed through the above channels, write to:
The Supervisory Committee
P.O. Box 231381
Centreville, VA 20120-1381





Transaction Disputes

Use our step by step transaction disputes guide to resolve your Debit/Credit card transaction concerns.

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Mortgage Escalation Process

If you would like to contact us regarding any issues or concerns with your mortgage or home equity loan, please call 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST). Or, you may send correspondence to:

Justice Federal Credit Union
Attn: Collections Department
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151


Wire Transfers

To ensure your Wire Transfer is completed as requested, please note the following information:
Financial Institution: Justice Federal Credit Union ABA/Routing #: 254074413 Account/MICR #: Your Account/MICR Number presented in a 14-digit format.

You can find your Account/MICR Number under the “Details” tab of the Share Account that is intended to receive the wire transfer deposit.
Should you require further assistance, please contact us at 800.550.5328, Monday – Friday, 8:30 AM – 8:00 PM, EST.





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