Ask Justice Federal


Important Travel Notice

Prior to traveling outside of your normal area of card use, be it domestic or foreign, please log in to Digital Banking to note the dates and location(s) you will be visiting. A travel memo will be immediately placed on your account which will prevent your VISA Debit and VISA Credit Cards from possibly being blocked due to unusual activity in those locations. You may also call us, at least 48 hours in advance, at 800.550.5328 to let us know the dates and location(s) you will be visiting. If traveling over a weekend, please notify us by 4:30 PM (EST), the Friday before your departure so we may note your cards accordingly.

by Phone


Member Service
Member Service Representatives are available Monday through Friday from 8:30 AM to 8:00 PM (EST) to answer any questions, conduct transactions on your account, or take applications by phone.
Toll-Free Phone: 800.550.5328
Local DC Area Phone: 703.480.5300
Fax: 703.480.5400

VISA® Debit & Credit Card Services
PIN Now: 866.985.2273
Lost/Stolen/Disputes — Credit Card (24/7): 866.820.3036
Lost/Stolen/Disputes — Debit Card (24/7): 888.918.7749
Credit Card Balance Transfer: 866.820.3036
VISA Rewards Program: 800.621.4112
VISA TDD Line: 800.221.7728

by Email


Secure Email
To communicate sensitive information with us, please use our Secure Email Service. Do not use standard email to transmit sensitive/personal information.

Standard Email
General Member Service: jfcu@jfcu.org
Membership: jfcumembership@jfcu.org
Card Services: cservices@jfcu.org
Consumer Loans: jfculending@jfcu.org
Mortgage: mortgagee-support@jfcu.org
Home Equity: homeequity@jfcu.org
Human Resources: DepartmH@jfcu.org
Marketing: emarketing@jfcu.org

Please allow us up to (1) business day for a response to your email. Should you require more immediate assistance, please call a Justice Federal Member Service Representative at 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST).

by Mail


Mail Delivery
If you are contacting us by mail, please allow 10 business days from receipt of your correspondence to receive a written response.

Main Address
Justice Federal Credit Union
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151

VISA Payments
Justice Federal Credit Union
PO Box 71050
Charlotte, NC 28272-1050

Supervisory Committee 2020-2021 Ellen Warwick, Chair
Andrew Gibson III
Lamonte D. Purdie
Robin A. Stark-Nutter

The Supervisory Committee acts as a liaison between the membership and management of the Credit Union. In the event concerns are not addressed through the above channels, write to:

The Supervisory Committee
P.O. Box 231381
Centreville, VA 20120-1381

Mortgage Escalation Process

If you would like to contact us regarding any issues or concerns with your mortgage or home equity loan, please call 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST). Or, you may send correspondence to:


Justice Federal Credit Union
Attn: Collections Department
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151

Branches & ATMs