Beware of phishing!
Some of our Members have recently received text messages and voice mail requesting to verify fraudulent credit card charges from scammers. If you are suspicious of an SMS notification regarding possible fraudulent activity, please call 800.550.5328.
Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity.
Some of our Members have recently received phone calls from scammers identifying themselves as customer service representatives or fraud investigators with the credit union. They are able to spoof their phone number so that it appears as though the call is coming from our main Justice Federal phone line. Once the scammer has gained the trust of the victim, they begin attempting to gain access to personal information such as account numbers, Digital Banking credentials, or even personal computers to install malware and tracking software.
Justice Federal will never call and ask for a Member’s personal and online banking credentials under any circumstances. If you receive a call from someone claiming to be with the credit union asking these types of questions, hang up right away and call us back using a phone number provided on our website.
How to Avoid Spoofing
FCC Consumer Video: Don't Hang On, Hang Up!WATCH NOW
Learn More About Spoofing and How To Avoid It
Scammers use email or text messages to trick you into giving them your personal information. They may try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could gain access to your email, bank, or other accounts. Please note the format of the email address used to contact you. Many times the scammer will include the name of the institution within the email address in an attempt to have you believe it is from your financial institution, such as in the case with the following email: JohnJFCU@YopMail.com.
The official Justice Federal email is firstname.lastname@example.org.
Justice Federal will never call and ask for a Member’s personal and online banking credentials under any circumstances.
At Justice Federal, we take a proactive approach to protecting the safety and confidentiality of our Member’s accounts by ensuring that we are using the latest and most secure technology available.
If your card is lost or stolen, you suspect you're a victim of fraud or identity theft, or you notice any fraudulent activity on your Justice Federal Accounts, please report it as soon as possible by calling our 24-hour service line so we may place an immediate hold on your account:
|VISA Credit Card
|866.820.3036 24 hours a day, 7 days a week
|VISA Debit Card
|888.918.7749 24 hours a day, 7 days a week
|Member Service Center
|800.550.5328 Monday – Friday, 8:30 AM – 8:00 PM, EST
|PIN Now (change your PIN)
|Credit Card 800.631.3197
Debit Card 866.985.2273
|FTC’s Identity Theft Hotline
|CHANGE YOUR PASSWORD
Using state-of-the-art fraud prevention systems, our dedicated staff monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever calling in.
To be certain that we reach you quickly, please make sure we have your updated contact information.
We recommend that you provide us with your mobile phone number as your primary phone number on your VISA Debit Card and/or Credit Card account for ease in contacting you.
Based on previous card usage, if your Justice Federal VISA purchase looks suspicious, we'll attempt to contact you to verify if its rightful owner used the card - or if the account has fallen into the wrong hands. If the account is being used fraudulently, we can minimize additional activity from occurring.
We care about your account security. If you receive a call asking about purchases made with your Justice Federal VISA, please take a moment to talk to our fraud investigator to verify your debit or credit card activity.
If you receive a call asking you to verify your CURewards redemption, please take a moment to talk to our fraud investigator to verify your redemption activity.
Prior to traveling outside of your normal area of card use, be it domestic or foreign, please log in to Digital Banking to note the dates and location(s) you will be visiting. A travel memo will be immediately placed on your account which will prevent your VISA Debit and VISA Credit Cards from possibly being blocked due to unusual activity in those locations. You may also call us, at least 48 hours in advance, at 800.550.5328 to let us know the dates and location(s) you will be visiting. If traveling over a weekend, please notify us by 4:30 PM (EST), the Friday before your departure so we may note your cards accordingly.
VISA International ATM providers are permitted to impose an access fee on international ATM cash disbursement transactions. VISA cardholders traveling internationally may be charged an access fee on international ATM cash transactions. The amount of the access fee charged is at the discretion of the VISA International ATM provider.
Periodically events take place, which cause us to block certain merchants and even entire countries. The following merchants are currently blocked:
Cuba: All merchants
Azerbaijan: All merchants
Japan: Grocery stores and supermarkets, taxicabs and limousines, hobby, toy, and game shops, and electronics.
North Korea: All merchants
Malaysia: All merchants
Although these merchants are currently blocked, this could change at any time. If you are planning on traveling to these countries, ask us about alternative methods to help you access your money.
At Justice Federal, we're serious about protecting you from fraudulent activity on your Debit and Credit cards. That's why we've strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner, and equip you with the tools you need to take IMMEDIATE action against fraud.
When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by SMS text message, at no cost, or phone call.
You can take action the second you receive your alert – by texting the provided command word or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
A unique password for all of your online accounts makes it harder on cybercriminals to gain access to the information they are looking for.
Justice Federal Online Banking Passwords:
• Are case sensitive
• Must not be the same as your account number or username
• Must be between 8 and 20 characters long
• Must contain at least 1 number
• Must contain only letters, numbers and these special characters ~!@#$%^&?*+=
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