Security Center

Security of Your Financial Information Is Our Top Priority

Knowing how to use the Internet safely and securely at home, at work, and at school can be your best weapon against fraud, identity theft, malware, and computer viruses.

Phishing Reminder:
Phishing is a form of fraud designed to steal your identity. It works by using false pretenses to get you to disclose sensitive personal information, such as credit and debit card account numbers, account passwords, or Social Security numbers.

As a security precaution, NEVER respond to emails, text messages, or phone calls requesting your personal or financial information. Justice Federal will never ask you for this information. In the event you receive a suspicious request, please contact the Credit Union immediately at 800.550.5328.

Security Alert

Incidents of Ransomware on the Rise
Ransomware is an insidious type of malware that encrypts, or locks, valuable digital files and demands a ransom to release them. Home computers are just as susceptible to ransomware as businesses. The loss of access to personal and often irreplaceable items- including family photos, videos and other data- can be devastating to individuals.

The Federal Bureau of investigation Cyber Division offers tips for dealing with the ransomware threat.

Your Online Banking Password

A strong password is one of the easiest ways to protect your online financial information. A unique password for all of your online accounts makes it harder on cybercriminals to gain access to the information they are looking for.

Justice Federal Online Banking Passwords:
  • • Are case sensitive
  • • Must not be the same as your account number or username
  • • Must be between 8 and 20 characters long
  • • Must contain at least 1 number
  • • Must contain only letters, numbers and these special characters ~!@#$%^&?*+=
Change Your Password

Credit & Debit Card Security

If your card is lost or stolen, or you suspect you're a victim of fraud or identity theft, call us immediately on our 24-hour service line so we may place an immediate hold on your account.

VISA Credit Card: 866.820.3036
VISA Debit Card: 888.918.7749

Important Travel Notice

Prior to traveling outside of your normal area of card use, be it domestic or foreign, please call Justice FCU at least 48 hours in advance at 800.550.5328 to let us know the dates and location(s) you will be visiting. If traveling over a weekend, please notify us by 4:30 PM (EST), the Friday before your departure. We will place a memo on your account, which will prevent your VISA Debit and Visa Credit Cards from possibly being blocked due to unusual activity in those locations.
  • Record your card and account numbers along with expiration dates in a safe place at home. Include the phone number for each card company so you can report fraud and minimize damage quickly.
  • Carry only the cards you need so there is less for a potential thief to take and fewer cards you'll have to freeze if your wallet is lost or stolen.
  • Shred documents containing personal information before throwing them away.
  • Never give your account number to anyone on the phone unless you initiated the call to a company you know to be reputable.
  • Never sign a receipt leaving lines, such as the total, blank. The information on a blank receipt may be changed after you've already signed it. Drawing a line through any blank spaces may help.
  • Watch your card during a transaction and make sure you get it back.
  • Look for irregularities with an ATM before using it, especially with the card slot. If it looks odd, it may be a skimmer used to capture your credit card information. If you notice it after you've inserted your card, alert the card issuer.
  • Be cautious when using your cards online. Only enter information on websites you're sure are legitimate.

Using state-of-the-art fraud prevention systems, our dedicated staff monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever calling in.

To be certain that we reach you quickly, please make sure we have your updated contact information.

Please provide us with your mobile phone number as your primary phone number on your VISA Debit Card and/or Credit Card account for ease in contacting you.

We recommend that you provide us with your mobile phone number as your primary phone number on your VISA Debit Card and/or Credit Card account for ease in contacting you.

Based on previous card usage, if your Justice Federal VISA purchase looks suspicious, we'll attempt to contact you to verify if its rightful owner used the card - or if the account has fallen into the wrong hands. If the account is being used fraudulently, we can minimize additional activity from occurring.

We care about your account security. If you receive a call asking about purchases made with your Justice Federal VISA, please take a moment to talk to our fraud investigator to verify your debit or credit card activity.

Our VISA Zero Liability Policy ensures that you won't be responsible for false charges to your account. VISA's Zero Liability Policy does not apply to ATM transactions, or to PIN transactions not processed by Visa, or if you were grossly negligent or fraudulent in the handling of your card.

Periodically events take place, which cause us to block certain merchants and even entire countries. The following merchants are currently blocked:

South Africa: All merchants
Japan: Grocery stores and supermarkets, taxicabs and limousines, hobby, toy, and game shops, and electronics
Malaysia: All merchants
Korea: All merchants
Azerbaijan: All merchants

Although these merchants are currently blocked, this could change at any time. If you plan on traveling to these countries, we can offer alternative methods to help you access your money.

VISA International ATM providers are permitted to impose an access fee on international ATM cash disbursement transactions. VISA cardholders traveling internationally may be charged an access fee on international ATM cash transactions. The amount of the access fee charged is at the discretion of the VISA International ATM provider.

Verified by VISA provides an added layer of security for protecting your confidential card information when shopping online. A personal password assures that only you can use your VISA Cards online.

Justice Federal VISA Credit Card

Justice Federal VISA Debit Card


Identity Theft

Identity theft is a criminal act in which an individual uses someone else's personal information such as social security numbers, bank account numbers, drivers license numbers, credit cards etc. for their own financial gain.

According to the Federal Trade Commission, identity theft is the fastest growing white-collar crime in America. People whose identities have been stolen can spend years — and their hard-earned money — cleaning up the mess the thieves have made of their good name. Some victims have lost job opportunities, been refused loans, or even been arrested for crimes they didn't commit.

  • They open a new credit card account using your personal information. When they use the credit card, and don’t pay the bills, the delinquent account is reported on your credit report.
  • They call your credit card issuer pretending to be you, and change the mailing address on your credit card account. Then, the impostor runs up charges on your account. Because your bills are being sent to a new address, you may not immediately realize there is a problem.
  • They open a bank account in your name and write bad checks on that account.
  • Before revealing personal identifying information, find out how it will be used and if it will be shared with others. Ask if you have a choice about the use of your information: can you choose to have it kept confidential?
  • Pay attention to your billing cycles. Follow up with creditors if bills do not arrive on time.
  • Give Social Security number only when absolutely necessary. Ask to use other types of identifiers when possible.
  • Minimize the identification information and the number of cards you carry to what you actually need.
  • Order a copy of your credit report from the three credit reporting agencies every year. Make sure it’s accurate and includes only those activities you’ve authorized. report any unauthorized activity immediately.

    Equifax - 1-800-685-1111 - www.equifax.com
    Experian - 1-800-682-7654 - www.experian.com
    Trans Union - 1-800-916-8800 - www.transunion.com
  • Keep items with personal information in a safe place; shred them up when you don’t need them anymore. Make sure charge receipts, copies of credit card applications, insurance forms, bank checks and statements, expired charge cards, and credit offers you get in the mail are disposed appropriately.

Using state-of-the-art fraud prevention systems, our dedicated staff monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever calling in.

To be certain that we reach you quickly, please make sure we have your updated contact information.

  • File a police report. Get a copy in case your bank, credit card company or insurance company needs proof of the crime.
  • Cancel each credit and charge card. Get new cards with new account numbers.
  • Call the fraud departments of the major credit reporting agencies.
    • • Ask them to put a “fraud alert” on your account and add a “victim’s statement” to your file requesting that creditors contact you before opening new accounts in your name.
    • • Ask for copies of your credit reports. Review reports carefully to make sure no additional fraudulent activity has occurred.

  • Report the loss to us, and any other financial instituions if your wallet or purse contained bank account information, including account numbers, debit/ATM cards or checks.
    • • Cancel all accounts and open new ones.
    • • Stop payment of outstanding checks.
    • • Get a new debit/ATM card with a new Personal Identification Number (PIN).
  • Report your missing driver’s license to the department of motor vehicles. If your state uses your Social Security number as your driver’s license number, ask to substitute another number.
  • Change the locks on your home and car if your keys were taken. Don’t give an identity thief access to even more personal property and information.

File a complaint with the FTC by contacting the FTC’s Identity Theft Hotline by telephone: 1-877-IDTHEFT (438-4338).


LifeLock Relentlessly Protecting Your Identity

As a valued member, you and your family members are eligible for a 30-Day Free Trial of LifeLock® Services and a discounted rate. Protect your good name for just a few dollars a month.

LEARN MORE

CardLock. You Hold the Keyt to Fraud Protection

Introducing complete card control with the Card Lock mobile app

LEARN MORE

Online Resources

  • Stay Safe Online
    To educate and empower our global digital society to use the Internet safely and securely.
  • STOP. THINK. CONNECT.
    The global online safety awareness campaign to help all digital citizens stay safer and more secure online.
  • On Guard Online
    The FTC’s free online security tips and resources.

  • For Kids

    FBI Kids Page
    Learn more about the FBI and Kid's Safety with games, tips, stories and interactives.
Serving Justice Across the Nation®

Since 1935, Justice Federal Credit Union has provided a place for members to save and borrow; but more importantly, to belong.
You are not just a Member — You are an Owner.
We are proud to have remained true to our Founders’ vision of exclusively serving Members of the justice and law enforcement community and their family.

NAFCU Proud Member 2016
Equal Housing Lender

Copyright © 2016 Justice Federal Credit Union