A Message from Our President & CEO

Mark Robnett

Over the past few months, COVID-19 has dramatically affected our families, businesses and communities across the country. Major cities have enacted, lifted and are now re-enacting shelter-in-place orders, restaurants and retailers have shut down or majorly altered their operating models and staying six feet apart from others has quickly become the new normal.

As the effects of the pandemic unfold, we continue to serve the justice and law enforcement community. To view our updated branch hours, visit www.jfcu.org/locations.

We’re Here for You

If you need to visit one of our branch locations, rest assured we are taking significant precautions to prevent further spread of COVID-19 and to help keep our employees and Members safe. With respect and in consideration of the safety of you and our team members, and CDC recommendations, we will wear a mask to protect you, and ask that you wear one to protect us.

In addition, the following measures are in place at each branch and building location:

  • • Regularly disinfecting areas where transactions occur
  • • Acrylic shields in front of Team Members
  • • 6-Feet social distancing floor decal reminders, at most locations
  • • Limiting the number of Members allowed in the branch at any one time
  • • Hand Sanitizer for use before and after each transaction
  • • Team Member wellness checks to determine any health issues before coming to work
  • • Adjustment of branch hours and services, if needed, based on the local environment

We take our responsibility seriously to make our locations safe and believe our approach continues to offer you safe and reliable access to banking services.

Digital Banking Conveniences

As you continue to navigate the pandemic, we encourage you to leverage our digital banking services that include remote deposit and bill pay. In addition, if you need to establish membership for a family member, open a new deposit account or apply for a loan, you may do so all from the comfort of your home, office, or anywhere in between, anytime.

Should you require assistance, please reach out to discuss the support you may need as we navigate through these challenging times. You may contact a Member Service Representative at 800.550.5328, Monday – Friday, 8:30 AM – 8:00 PM, EDT.

You Can Depend On Us

In these uncertain times, you can depend on Justice Federal— our mission to fulfill the financial needs of our members will never change. In the event that you are experiencing financial difficulties resulting from COVID-19, we are here for you, please do not hesitate to call us to see how we can help!

To all essential employees, especially those working tirelessly within the justice and law enforcement community— we thank you sincerely, and we thank you for the trust you have put in us to serve you. We look forward to welcoming you with safety and service as our top priorities.

Thank you for being a valued Justice Federal Member. I wish you, and your family, the best of health.


Mark L. Robnett
President & CEO
Justice Federal Credit Union

We're Here For You

Contact Us

Member Service Center
Monday – Friday, 8:30 AM to 8:00 PM (EDT)

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To transmit sensitive information to us, please use our Secure Email Service, rather than standard email.

Branch Operations

Check here for important updates regarding temporary branch closures or reduced hours in your area.

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United We Stand. Together We Serve.

Government Stimulus

The Coronavirus Aid, Relief and Economic Security Act (CARES) will put cash directly into people’s pockets, provide desperately needed funding for hospitals and help struggling businesses remain afloat in these financially fragile times.

Stimulus Checks

One of the most crucial elements of the bill is the plan to distribute stimulus payments to Americans in the middle class and lower income levels. Beginning this week, many Americans will start to receive direct deposits to their accounts on file with the IRS.

Aid amounts will be based on household income reported in 2018 taxes (or 2019 taxes if they’ve already been filed), and will average $1,200 for each adult earning up to $75K a year and married couples earning up to $150K a year. Check amounts will begin to phase out for individuals whose income exceeds the $75K threshold, and for couples who earn more than $150K. Individuals earning more than $99K, and couples with no dependents earning more than $198K, won’t receive stimulus checks. Each household will also receive an additional $500 for every child under the age of 17 living at home.

How Much Money Will I Receive?

You can look up your anticipated stimulus payment amount on this calculator.

How Will I Receive My Payment?

If you have a Justice Federal account on file with the IRS for direct deposit of tax refunds, Social Security, or other benefits, and you qualify, you will receive a stimulus check electronically. If you haven’t received a stimulus check electronically, it’s for a one of a handful of reasons― you may not have qualified for the payment, you didn’t get a refund for the last two years, you switched banks, or you used a tax preparer that set-up a temporary bank account to receive funds.

To check on the status of your stimulus payment, please visit https://www.irs.gov/coronavirus/get-my-payment.

No action is needed for qualified individuals to receive their stimulus check. If you have a Justice Federal account on file with the IRS for direct deposit of tax refunds, Social Security, or other benefits, you will receive your payment electronically. You can set up an alert in Online or Mobile Banking to be notified as soon as your funds are deposited into your account. Alerts are found on the main heading after logging in to online banking.

The best way to know when you’ve received your stimulus payment is to set up a deposit alert in Online Banking to receive an email or text message when a deposit has been made to your account. Sign in to Online Banking and select the Alerts option to set up your notifications.

If you receive a paper check from the IRS, you can deposit your check without needing to make a trip to the Credit Union. Using our Mobile App and your smartphone or tablet, snap a picture of your check, front and back, and easily deposit it into your checking or savings account. See step-by-step instructions.

If you are a non-filer you will need to submit information to the IRS to receive your check, visit IRS.gov.

Non-filers include those who had a gross income that did not exceed $12,200 ($24,400 for married couples) for 2019 or were not otherwise required to file a federal income tax return for 2019.

Who Will Contact Me To Confirm My Information?

No one will contact you.

There are many scams right now trying to take advantage of this situation. The IRS will not contact you. Justice Federal will not contact you.

If someone calls asking for personal account information, please do not provide them with your information.
If you receive an email asking for personal account information, do not click on any of the links and delete the message.
If you are not sure if something is legitimate, contact Justice Federal using the information from our official website.

What Should I Consider Doing with the Money?


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Your Safety & Security

Security Alerts

We advise Members to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19) that are on the rise. Scammers may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

COVID-19 Related Cyber Scams

Online Resources

We recommend that you always be vigilant when online to avoid Phishing and Social Engineering Scams. Please see the following guidelines issued by the U.S. Department of Homeland Security, Cyber Infrastructure (CISA) on digital wellbeing.

Centers for Disease Control and Prevention (CDC)
CDC's Recommendations
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Member Service Center
Monday – Friday, 8:30 AM to 8:00 PM (EDT)