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Careers with Justice Federal

Justice Federal Credit Union is a member-owned, financial cooperative that provides financial services nationwide exclusively to employees of the Department of Justice, the Department of Homeland Security, the Georgia Department of Public safety, employees of the City of Bridgeport, WV, law enforcement communities, their family members, related associations, and contractors.

Headquartered in Chantilly, Virginia, our locations include Atlanta, California, Chicago, Houston, New York, Virginia, West Virginia and Washington D.C.

Justice Federal is one of the fastest growing credit unions in the country, and we are continually expanding to meet the needs of our dynamic membership. Our enthusiastic and friendly staff is committed to delivering innovative products and quality service to our membership in record time. We pride ourselves on providing the highest level of personalized service anywhere.

The Justice Federal Management Team provides a professional working environment enriched by a variety of diverse and personal styles. We are committed to providing employees with maximum opportunities for personal and professional growth, fair and respectful treatment as a valued member of our team, and rewards for exceptional performance.

All positions require a security background check and good credit history.

Justice Federal offers competitive salary and exceptional benefits. Interested candidates should email their resume and salary requirements to hr@jfcu.org or fax to 703.814.8907, Attention: Human Resources (Employee Recruitment).

Equal Opportunity Employer

Employee Benefits

Health / Dental / Vision Insurance
Justice Federal offers a national network PPO health, dental, and vision insurance plan to employees. Employees are eligible on the first day of the month following their date of hire.

Flexible Spending Accounts
We offer both Health and Dependent Care accounts. By enrolling in one or both of these accounts, employees can pay for eligible, uninsured health and dependent care expenses with pre-tax dollars.

Life Insurance
Coverage is provided equaling twice an employee’s annual salary.

401K Plan
Our 401K plan was established to provide retirement benefits for employees. Justice Federal believes in making an investment in our employees. To prove it, we adopted a Safe Harbor 401K Plan with an established matching program. Employees are eligible to participate in the 401K at the beginning of the first day of the month, following six months of service.

PTO — Personal Time Off
This benefit is intended to provide maximum flexibility for the use of leave and may be used for any reasons such as vacation, illness, or personal time.

Education
Justice Federal supports its employees in gaining additional education through seminars and college degrees. Employees who have completed one year of service and are in good standing may be eligible for reimbursement of job or industry related classes.

Computer Loans
Employees who have been with Justice Federal at least six months may be eligible to apply for an interest free computer loan for the purchase of a home computer, equipment, software, and/or upgrades.

Other Benefits
Annual Corporate Events
Corporate Award/Recognition/Incentive Programs
Employee Assistance Program
Employee Referral Program — Employee Wellness/Quality of Life Programs
Free Banking Service
Public Transportation Commuter Benefits
Short Term/Long Term Disability/AD&D Insurance
10 Paid Holidays Annually

This information summarizes the benefits available to full-time employees at Justice Federal Credit Union. Eligibility to participate in each program may vary based on time in service and/or other requirements. To the extent that there is conflict between this summary and the plan document or insurance contract, the plan document or contract shall prevail. Justice Federal reserves the right to terminate, change, amend, and update the Benefit Plan at any time. Nothing contained in this summary or any policy or insurance plan shall alter Justice Federal’s status as an at-will employer.

Open Positions

Justice Federal offers a competitive salary and one of the best benefits package around that includes generous leave (including your birthday!), 401k with excellent employer match, health, dental and prescription coverage, tuition reimbursement, training opportunities and more!

Interested candidates should email their resume and salary requirements to hr@jfcu.org or fax to 703.814.8907, Attention: Human Resources (Employee Recruitment).

Equal Opportunity Employer


Programming Supervisor

Justice Federal Credit Union seeks a Programming Supervisor to code, test, debug; implement and upgrade software applications in accordance with set policies and procedures. Selected candidate will assist with interviewing and training new employees; career development and training of employees; planning, assigning and directing work; appraising performance in a timely manner, rewarding and disciplining employees, addressing complaints and resolving problems

Duties for this position include:

  • • Assists in managing employees in accordance with the organization’s policies and applicable laws.
  • • Develop, implement and maintain application software according to established standards and specifications using approved programming languages & databases and coding practices.
  • • Develop software solutions for our core banking system, online and mobile banking platforms.
  • • Establishes responsive support channels and resources to address end-user requests and concerns
  • • Participate in the design and selection of application software.
  • • Implements projects in accordance with project management templates, system standards, policies and procedures and overall information security and integrity including adherence to compliance and regulatory requirements for new products and services as well as enhancement on existing services.
  • • Partners with AVP of eServices to develop and administer annual budgets and project plans consistent with the organization’s strategic goals and business plans

Required Knowledge and Abilities:
  • • Bachelor’s Degree in Computer Sciences or related field, or equivalent work experience
  • • Minimum of five years progressively responsible experience in financial institutions dealing with member service and back office system functions.
  • • One year previous supervisory experience preferred
  • • 8+ years programming experience including database management
  • • Symitar (Episys) Repgen/PowerOn or other Credit Union Core programming experience highly desirable.
  • • Proficiency in one or more of the following: JAVA, VB.Net, C#, C/C++, or VBA


Programmer Analyst

Justice Federal Credit Union seeks a Programmer Analyst to code, test, debug; implement and upgrade software applications in accordance with set policies and procedures. Oversee use of Credit Union database system to identify development opportunities.

Duties for this position include:

  • • Develop, implement, and maintain application using approved programming languages & databases
  • • Implement changes to applications and software parameters to maintain current functionality, correct problems, and modify or enhance application functions
  • • Participate in the design and selection of application software
  • • Query end user for development inputs, test application software for accuracy, integrity, interoperability, and completeness to achieve desired results
  • • Analyze reasons for failure and revise application/reports and procedures as needed
  • • Utilize helpdesk software to track work requests and to provide timely updates to ongoing work requests
  • • Train users and validate successful ability to use and run application

Required Knowledge and Abilities:
  • • Comprehensive knowledge in structured programming methodology
  • • Knowledge of Access, SQL, HTML and Sharepoint
  • • 1-3 years programming experience including database management
  • • B.S. in Computer Science or other related field preferred
  • • Symitar (Episys) Repgen/PowerOn or other Credit Union Core programming experience highly desirable


Communications Services Representative

Justice Federal Credit Union seeks a Communications Services Representative to deliver professional service while providing product and service support through telephone interaction. The selected candidate will respond to questions, process transactions, and assist members and potential members in understanding and utilizing Credit Union products and services.

Duties for this position include:

  • • Promote quality service to membership while adhering to credit union guidelines and procedures.
  • • Process member requests to include but not limited to withdrawals, transfers, and account openings via the telephone.
  • • Assist members and resolve issues with accounts, loans, and other Justice FCU products and services.
  • • Provide detailed information by phone, fax, mail, or Internet concerning credit union products and services.
  • • Conduct loan interviews, gather information for loan decisions, and enter data into on-line loan system.
  • • Actively cross-sell all credit union products and services.

Required Knowledge and Abilities:
  • • One or more years of call center, customer service, banking, or credit union experience.
  • • Outstanding customer relation skills.
  • • Strong attention to detail and follow-through.
  • • Knowledge of banking or credit union products and services, preferred.

Training Manager

The Training Manager initiates, plans, coordinates, and directs training and staff development programs for the credit union. Provides learning opportunities designed to increase staff capacity and commitment to achieving high performance standards. Will apply a complement of training, organizational development programs based on careful needs assessments, opportunity identification, best practices, and evaluation of program cost-effectiveness.

Duties for this position include:

  • • Recommends training and development programs as deemed appropriate for meeting the needs of management and staff, as well as, the objectives set forth for the credit union.
  • • Designs curriculum and coordinates training activities for all subject areas with particular attention to best practices applicable to the financial services industry.
  • • Regularly conducts organizational and departmental needs analysis and assessment, identifying areas requiring developmental training.
  • • Regularly provides training on management development and leadership skills.
  • • Personally and/or collaboratively provides training, self-directed, and team learning experiences for credit union staff and teams at all levels.
  • • Trains assigned instructors/management personnel in effective techniques for training and ensures that trainees learn to adapt to changes when enhancements to various products, services, policies and procedures are presented.
  • • Seeks and negotiates best pricing for advertising and staffing resources
  • • Administer employee benefits to include medical, dental, vision, STD, LTD, Life Insurance, Flexible Spending Accounts and Wellness Program. Conducts NHO (Benefits) as needed.
  • • Develops various class scenarios, exercises, assignments, tests and measurement tools to verify effectiveness, trainee comprehension and interest.
  • • Design and/or select learning content, methods, resources and materials, working within budget approvals.
  • • Manages the training program:
  • - Creates and develops a mandatory front-line training plan and curriculum to ensure all staff are up to-date on product and service offerings
    - Regularly updates new hire training program
    - Develops and maintains an ongoing professional development program (career pathing) to assist staff in achieving their individual development goals.
  • • Assist Managers and peer trainers in providing the most cost-effective on-the-job training.
  • • Assist Managers and collaborates with other HR team members on selected HR initiatives as assigned.
  • • Actively participates in assigned committees to determine knowledge gaps and needs for training.
  • • Responsible for attending required compliance and regulatory training
  • • Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
  • • Performs other duties as assigned.

Required Knowledge and Abilities:
  • • Strong communication, leadership, organizational, analytical, presentation, group facilitation, and problem solving skills.
  • • Ability to develop an organizational training curriculum.
  • • Ability to demonstrate the achievement of program goals and objectives, including actual staff performance improvement results.
  • • Must be able to model and promote high learning and growth expectations of staff, including job skills, productivity and efficiency, teamwork, motivation and commitment, communication and problem solving, and understanding of credit union mission and goals.
  • • Must possess the ability to use PC hardware and software, including word processing, spreadsheets, presentation graphics and multimedia, and to input, access, and retrieve data using various computer programs.
  • • Must hold a valid Driver’s License, maintain a safe driving record, and be able to drive to multiple locations, transporting training supplies and equipment.

Qualifications:
  • • Minimum Bachelor’s degree in Education, HR development, organizational development or comparable academic preparation and/or training experience.
  • • Minimum of five years directly related experience including use of job knowledge and skills training, human resource development, team and organization development.
  • • Prior Credit Union or Financial Institution experience highly desired.
  • • Member service experience highly desired. Previous training experience desired. Symitar knowledge desired.


Sr. Quality Control Specialist

Justice Federal Credit Union seeks a Programmer Analyst to code, test, debug; implement and upgrade software applications in accordance with set policies and procedures. Oversee use of Credit Union database system to identify development opportunities.

Responsibilities:

  • • Develop solid understanding of business function work, process flows, controls and JFCU’s policies and procedures. Properly identify errors during loan reviews originated by Consumer Lending and Retail Branches
  • • Ensures that: all loan documentation has been received and is consistent with and reflects the intent of the loan approval per the Lending Guidelines and Procedures
  • • Conduct quality control audits, including but not limited to a sample selection, re-verification of information (such as employment income, debt to income ratio, etc.) for pre-funding and post closed loans
  • • Responsible for the quality control of indexing, scanning, storage and retrieval of document images within JFCU’s imaging system
  • • Tracks missing or incorrect documentation, identifying loan decisions which may not have been performed in accordance with JFCU’s lending guidelines
  • • Maintain a tracking system and/or reports to communicate to the Director of Consumer Lending, Branch Management and lending personnel in an effective manner to ensure that the receipt of missing documents, lending exceptions or other identified errors are rectified (if necessary) to clear deficiency items and are removed from the tracking reports or explained
  • • Collaborate with management and processing staff in developing procedural changes and operating enhancements as necessary to reduce disbursed loan audit exceptions
  • • Performs reviews on third party documents received as part of the documentation process to ensure that the documents meet regulatory standards and, in some instances, to determine if additional due diligence is warranted
  • • Act as a go-to source and effectively communicate and escalate and make timely recommendations to the Consumer Lending team, Branch staff, Management and various departments
  • • Point of contact for Consumer Lending Quality Control Specialist
  • • Provide assistance during internal and external audits; compile for preparation of materials and information requested by auditors
  • • Organize and prioritize duties to meet deadlines and production standards

Required Knowledge and Abilities:
  • • Demonstrate thorough knowledge of regulatory compliance with Equal Credit Opportunity Act, Fair Lending, Regulation B and Regulation C (HMDA) and Bank Secrecy Act
  • • Demonstrate thorough understanding Military Lending Act (MLA) guidelines are applied to Consumer Lending Loans
  • • Excellent attention to detail and follow through
  • • Experience in the areas of quality control, processing or underwriting
  • • Strong interpersonal skills
  • • Strong analytical and critical thinking skills
  • • Ability to perform duties under critical timelines with full accuracy
  • • Ability to review all aspects of the lending process to identify trends, document results, and communicate results with achievable recommendations
  • • Effective oral and written communication skills

Qualifications:
  • • Bachelor’s Degree and/or equivalent experience in the related field in lieu of a Degree
  • • Five years responsible experience in Lending Quality Control and/or equivalent work experience
  • • Three years progressively responsible experience in Consumer Lending and/or financial institution


Programmer Analyst

Justice Federal Credit Union seeks a Programmer Analyst to code, test, debug; implement and upgrade software applications in accordance with set policies and procedures. Oversee use of Credit Union database system to identify development opportunities.

Duties for this position include:

  • • Develop, implement, and maintain application using approved programming languages & databases
  • • Implement changes to applications and software parameters to maintain current functionality, correct problems, and modify or enhance application functions
  • • Participate in the design and selection of application software
  • • Query end user for development inputs, test application software for accuracy, integrity, interoperability, and completeness to achieve desired results
  • • Analyze reasons for failure and revise application/reports and procedures as needed
  • • Utilize helpdesk software to track work requests and to provide timely updates to ongoing work requests
  • • Train users and validate successful ability to use and run application

Required Knowledge and Abilities:
  • • Comprehensive knowledge in structured programming methodology
  • • Knowledge of Access, SQL, HTML and Sharepoint
  • • 1-3 years programming experience including database management
  • • B.S. in Computer Science or other related field preferred
  • • Symitar (Episys) Repgen/PowerOn or other Credit Union Core programming experience highly desirable


Programming Supervisor

Justice Federal Credit Union seeks a Programming Supervisor to code, test, debug; implement and upgrade software applications in accordance with set policies and procedures. Selected candidate will assist with interviewing and training new employees; career development and training of employees; planning, assigning and directing work; appraising performance in a timely manner, rewarding and disciplining employees, addressing complaints and resolving problems

Duties for this position include:

  • • Assists in managing employees in accordance with the organization’s policies and applicable laws.
  • • Develop, implement and maintain application software according to established standards and specifications using approved programming languages & databases and coding practices.
  • • Develop software solutions for our core banking system, online and mobile banking platforms.
  • • Establishes responsive support channels and resources to address end-user requests and concerns
  • • Participate in the design and selection of application software.
  • • Implements projects in accordance with project management templates, system standards, policies and procedures and overall information security and integrity including adherence to compliance and regulatory requirements for new products and services as well as enhancement on existing services.
  • • Partners with AVP of eServices to develop and administer annual budgets and project plans consistent with the organization’s strategic goals and business plans

Required Knowledge and Abilities:
  • • Bachelor’s Degree in Computer Sciences or related field, or equivalent work experience
  • • Minimum of five years progressively responsible experience in financial institutions dealing with member service and back office system functions.
  • • One year previous supervisory experience preferred
  • • 8+ years programming experience including database management
  • • Symitar (Episys) Repgen/PowerOn or other Credit Union Core programming experience highly desirable.
  • • Proficiency in one or more of the following: JAVA, VB.Net, C#, C/C++, or VBA


Internal Auditor

Justice Federal Credit Union seeks an Internal Auditor to plan and complete audits of all areas of the credit union in accordance with Generally Accepted Auditing Standards. This is a one-person internal audit operation. The selected individual will act as a compliance officer assuring observance with internal policies and external laws and regulations; ensure accurate and reliable information is produced by the credit union, and promote operational efficiencies with the goal of safeguarding the assets of the credit union.

Duties for this position include:

  • • Develop and execute an annual audit plan and employ a risk-based approach auditing.
  • • Analyze audit risks and assimilate audit areas by risk factor.
  • • Conduct periodic audits in accordance with Generally Accepted Auditing Standards.
  • • Complete individual internal control evaluations for areas audited. Analyze risk exposure of weaknesses identified.
  • • Perform/document related audit tests including sample selection tying to the financial statements.
  • • Document and summarize the results of the audit work performed.
  • • Summarize audit exceptions and determine corrective action required to prevent such exceptions in the future.
  • • Prepare recommendations to resolve the control weaknesses identified.
  • • Report the results of the audit to management and Supervisory Committee.
  • • Review that credit union policies and procedures are being followed.
  • • Conduct branch audits.
  • • Manage the performance of investigative matters concerning employees and/or members.
  • • Assess and determine the level of Audit involvement for each investigative matter and communicate this level of involvement with Credit Union management and Supervisory Committee.
  • • Obtain/prepare/maintain supporting documentation as requested and retain all work-papers.
  • • Provide assistance for the external CPA firm’s review.
  • • Provide assistance to NCUA with the annual examination and to any third party regarding outsourced reviews.
  • • Keep abreast of regulatory/industry changes.

Required Knowledge and Abilities:
  • • Bachelor’s degree in Accounting or Finance.
  • • A minimum of 3 years Internal Audit experience within a bank or credit union.
  • • Financial and operational internal audit experience is preferred.
  • • Demonstrated experience operating a one-person audit unit.
  • • Must be experienced with financial statements and operational audits.

Financial Services Representative II

Justice Federal Credit Union seeks a Financial Services Representative to provide and promote a variety of services to assist members with account transactions, including opening new shares and loans, performing account maintenance, cross-selling credit union products and services, and processing teller transactions.

Responsibilities:

  • • Identify members’ needs and promote quality service to membership, while adhering to credit union policies and procedures.
  • • Inform members about other credit union services and promote applicable products/services that would support the marketing and business development efforts of the credit union.
  • • Provide routine information concerning credit union products/services by actively listening to members to accurately identify their needs and convert those needs into sales opportunities.
  • • Opens all new accounts.
  • • Updates existing account information as requested.
  • • Processes all daily account transactions, such as withdrawals, deposits, account transfers, allotments, Visa/JLOC advances and bank wires.
  • • Conducts loan interviews, providing information that will both be beneficial to the member and the credit union. Inputs data into online system and prepares documentation for disbursement and finalization, when applicable.
  • • Conducts research requests and provides written/verbal responses in a timely manner.
  • • Accountable for maintaining security measures at all times, including but not limited to negotiable instruments, member information, and computer systems.
  • • Performs the duties of other positions as required, which may include performing teller functions.
  • • Will be required to assist at other branches/locations as business and staffing needs dictate. Must be able to secure multiple clearances in order to gain access to the various branches.
  • • Participates in ongoing training provided by the credit union or outside vendors.
  • • Actively participates and attends all branch staff meetings.
  • • Ensures that brochures, supplies, and promotional materials are sufficient and current.
  • • Must participate in the Knowledge Based Training Program, successfully completing all modules within allotted time.

Required Knowledge and Abilities:
  • • Must be able to demonstrate courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • • Demonstrated oral and written communication skills.
  • • Demonstrated effective interpersonal/customer relations skills.
  • • Knowledge of products and Credit Union services.
  • • Knowledge of lending procedures and guidelines.
  • • Strong attention to detail.
  • • Able to operate a 10-key calculator, typewriter, and computer keyboard.

Qualifications:
  • • Minimum two years customer service, credit union and/or banking experience preferred.
  • • One year to three years of similar or related experience.
  • • A high school education or GED.

Financial Services Representative

Justice Federal Credit Union seeks a Financial Services Representative to provide and promote a variety of services to assist members with account transactions, including opening new shares and loans, performing account maintenance, cross-selling credit union products and services, and processing teller transactions.

Duties for this position include:

  • • Identifying members’ needs and promoting quality service to membership, while adhering to credit union policies and procedures.
  • • Informing members about other credit union services and promoting applicable products/services.
  • • Identifying member needs and converting those needs into sales opportunities.
  • • Opening new accounts, researching account problems; setting up and disbursing loans.
  • • Processing daily account transactions, such as withdrawals, deposits, account transfers, allotments, Visa/JLOC advances and bank wires
  • • Conducting loan interviews; providing information that will both be beneficial to the member and the credit union.
  • • Maintaining security measures at all times, including but not limited to negotiable instruments, member information, and computer systems.
  • • Performing the duties of other positions as required this may include performing teller functions.

Required Knowledge and Abilities:
  • • Minimum of two years of credit union or banking experience is required. The selected candidate will show demonstrated skill in customer service, professionalism, and cash handling ability. Those with professional, positive attitudes are encouraged to apply.

Contact Us

 800.550.5328
  hr@jfcu.org

Find Us

Serving Justice Across the Nation®

Since 1935, Justice Federal Credit Union has provided a place for members to save and borrow; but more importantly, to belong.
You are not just a Member — You are an Owner.
We are proud to have remained true to our Founders’ vision of exclusively serving Members of the justice and law enforcement community and their family.

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NAFCU Proud Member 2018
Equal Housing Lender

Justice Federal Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 703.480.5300 or 800.550.5328. All products and services available on this website are available at all Justice Federal Credit Union locations.

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